Terms of service

Terms and Conditions – Online Wine Sales

Welcome to Gardner and Beedle. By accessing and purchasing products from our website

(www.gardnerandbeedle.com) or in our shop, you agree to the following terms and conditions.

1. Age Restriction

[1.1] You must be 18 years or older to purchase alcohol from this website or from our shop

[1.2] By placing an order, you confirm that you meet the legal age requirements.

[1.3] You may be asked to show valid ID upon delivery.

2. Pricing and Payment

[2.1] All prices are listed in British Pound Sterling (£ & GBP) and include applicable taxes unless

otherwise stated.

[2.2] Payments must be received in full before your order is dispatched.

[2.3] All wine or products remain property of Gardner and Beedle until payment has been

received in full.

3. Faulty Products / Bottle

[3.1] In the event of a bottle being out of condition (OOC) or corked. G&B will replace it free of

charge.

You must return the bottle with at least three quarters of its original contents and its original cork.

We will cover the return costs for a faulty item.

4. Order Process

[4.1] By placing an order on our Website, you offer to purchase products subject to these Terms

and Conditions.

[4.2] Once an order is submitted, you will receive an order confirmation email, but this does not

constitute an acceptance of your order.

[4.3] We reserve the right to accept or reject your order at our discretion.

5. Delivery

[5.1] Standard delivery times are 3-5 working days from order confirmation.

[5.2] Shipping costs will be calculated at checkout and may vary based on location and order size.

[5.3] Deliveries require a person aged 18+ to receive the order and may require ID verification.

6. Returns and Refunds

[6.1] If your order is incorrect or damaged, please contact us within 48 hours of receiving via

info@gardnerandbeedle.com or 01747 870947.

[6.2] We may request photographic evidence of damage.

[6.3] Returns are accepted for faulty or incorrect goods only.

[6.4] Approved refunds will be processed within [7–10] business days.

7. Cancellations

[7.1] Orders may be cancelled by contacting us at info@gardnerandbeedle.com or 01747 870947.

[7.2] After dispatch, cancellations are not possible.

8. Privacy

G&B complies with all applicable data protection legislation, including the UK General Data

Protection Regulations (UK GDPR) and the Data Protection Act 2018.

[8.1] How we use your information.

We use your information for purposes such as:

[8.1a] Processing transactions

[8.1b] Delivering purchased products or services

[8.1c] Sending order confirmations and updates

[8.1d] Responding to customer inquiries and support requests

[8.1e] Complying with legal obligations

[8.1f] Improving website functionality and user experience

[8.2] IP Addresses

When you access our website or use our services, we may automatically collect your IP (Internet

Protocol) address. An IP address is a unique number assigned to your device that identifies it on the

internet or a local network.

We collect IP addresses for purposes such as:

 Security and fraud prevention: Detecting and preventing suspicious or malicious activity

 Website analytics: Understanding user behaviour and improving our website’s performance.

We treat IP addresses as personal data. To protect this data, we:

 Use encryption and secure storage systems

 Limit access to authorised personnel only

 Gardner and Beedle will take all steps reasonably necessary to ensure that your data is treated

securely and in accordance with this privacy policy.

[8.3] Payment Details

We do not store your payment details. Payments are processed securely via

Dojo - Paymentsense Limited (Shop Sales)

Shopify Payments (Online Sales)

[8.4] Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your

preferences, and analyse site usage.

[8.5] Sharing Your Information

We do not sell your personal information. We may share your information with:

 Service providers (e.g., payment processors, shipping partners, email marketing platforms)

 Legal authorities, if required by law or to protect our rights

 Business transfers, in the case of a merger, sale, or acquisition